Effective Date: 8 March 2026 | Last Updated: 16 April 2026
These Terms and Conditions ("Terms") govern your use of the Cost Consulting platform ("Service") provided by Rapid Costing Solutions (Pty) Ltd ("we", "us", "our"), a company registered in South Africa. By registering for an account or using the Service, you agree to be bound by these Terms.
2.1. You must be at least 18 years of age and have the legal capacity to enter into a binding agreement to use the Service.
2.2. You must provide accurate, complete, and current information during registration. You are responsible for maintaining the accuracy of your account information.
2.3. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
2.4. You must notify us immediately of any unauthorised use of your account at info@costconsulting.co.za.
2.5. Each user account is assigned to a single named individual and may not be shared. Only one active session per user account is permitted at any time. We reserve the right to enforce session limits through technical controls, including automatic termination of existing sessions upon new login. If multiple individuals require access to the Service, separate user accounts must be purchased for each individual.
3.1. New Company Accounts are entitled to a 30-day free trial period from the date of registration.
3.2. During the trial period, you have full access to all features of the Service.
3.3. No payment information is required during the trial period. At the end of the trial, you must subscribe to continue using the Service.
3.4. The free trial is limited to one per company, firm, or organisation. Registering multiple accounts using different email addresses or variations of company details to obtain additional trial periods is strictly prohibited and constitutes a breach of these Terms.
3.5. We reserve the right to identify and link accounts belonging to the same company or individual, and to suspend or terminate any accounts created to circumvent the trial limitation without prior notice.
3.6. We reserve the right to restrict or block registration from domains, IP addresses, or entities associated with trial abuse or other violations of these Terms.
4.1. The Service is available on a prepaid subscription basis. The following plans are available (excluding VAT where applicable):
4.2. Subscriptions are prepaid. Your subscription is activated upon successful payment and expires at the end of the subscription period. Access to the Service will cease upon expiry unless renewed.
4.3. We reserve the right to adjust Subscription Fees upon 30 days' written notice to the primary account holder.
4.4. Payments are processed through our authorised payment gateway (PayFast). By making a payment, you also agree to PayFast's terms of service.
4.5. Subscription fees are generally non-refundable. Refunds will only be considered where required by applicable law, including the Consumer Protection Act, 2008, or in exceptional circumstances at our sole discretion. No refund will be issued for unused portions of a subscription period.
4.6. It is your responsibility to renew your subscription before expiry to maintain uninterrupted access to the Service.
You agree not to:
5.2. We may monitor usage patterns to detect abuse, security threats, or violations of these Terms.
6.1. The Service, including all software, design, text, graphics, logos, and other content, is the intellectual property of Rapid Costing Solutions (Pty) Ltd and is protected by South African copyright and intellectual property law.
6.2. You are granted a limited, non-exclusive, non-transferable licence to use the Service for the duration of your subscription, solely for your internal business purposes.
6.3. You may not reverse-engineer, decompile, or disassemble any part of the Service.
6.4. Any feedback, suggestions, ideas, or feature requests you provide regarding the Service may be used by us without restriction, obligation, or compensation to you. Such feedback shall be deemed non-confidential and shall become our sole property.
7.1. You retain ownership of all data you enter into the Service, including matter details, billing items, client information, and generated documents ("Your Data").
7.2. We will not access, use, or disclose Your Data except as necessary to provide the Service, comply with legal obligations, or with your explicit consent.
7.3. We maintain appropriate security measures to protect Your Data. For full details, please refer to our Privacy Policy.
7.4. We maintain regular backups of Your Data as part of our standard operational procedures. However, we do not guarantee against data loss and recommend that you maintain your own independent copies of critical data.
7.5. In terms of the Protection of Personal Information Act, 2013 ("POPIA"), you act as the responsible party for any personal information processed through the Service. We act as an operator as defined in POPIA and process personal information solely on behalf of and under the instruction of the User. We will process personal information only to the extent necessary to provide the Service and in accordance with your instructions, these Terms, and our Privacy Policy.
7.6. We will notify you without unreasonable delay if we become aware of any unauthorised access to, or acquisition of, personal information processed on your behalf.
7.7. Upon termination of your account, you may request an export of Your Data within 30 days. Data exports will be provided in a standard, machine-readable format as determined by us. After 12 months following termination, Your Data will be permanently deleted in accordance with our data retention obligations.
8.1. We aim to maintain high availability of the Service but do not guarantee any specific uptime percentage or response times. The Service is not subject to a formal service level agreement (SLA).
8.2. Technical support is available during South African business hours (Monday to Friday, 08:00 - 17:00 SAST, excluding public holidays). Support requests may be directed to info@costconsulting.co.za. We will endeavour to respond to support requests within a reasonable time but do not guarantee specific response times.
8.3. We may temporarily suspend the Service for maintenance, updates, or security reasons. Where possible, we will provide advance notice of planned downtime.
8.4. We may immediately suspend or restrict access to your account, without prior notice, where we reasonably believe it is necessary to protect the integrity, security, or lawful operation of the Service, or to prevent harm to other users. We will notify you of the reason for suspension as soon as reasonably practicable and restore access once the issue is resolved, unless termination is warranted under Section 11.
8.5. We are not liable for any loss or damage resulting from Service unavailability due to circumstances beyond our reasonable control (force majeure), including but not limited to internet outages, power failures, or natural disasters.
9.1. The Service is provided "as is" and "as available". To the maximum extent permitted by South African law, we disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
9.2. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of or inability to use the Service.
9.3. Our total liability for any claim arising from these Terms or the Service shall not exceed the total Subscription Fees paid by you in the 12 months preceding the claim.
9.4. You acknowledge that the Service is a tool to assist with bill of costs preparation and does not constitute legal advice. We do not warrant that any output, calculation, tariff application, or document generated by the Service is accurate, complete, or compliant with applicable legal, regulatory, or court requirements. You are solely responsible for verifying the accuracy and completeness of any bills, invoices, or documents generated using the Service before submission or reliance.
10.1. You agree to indemnify, defend, and hold harmless Rapid Costing Solutions (Pty) Ltd, its directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal costs) arising out of or in connection with:
10.2. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter subject to indemnification by you, in which event you agree to cooperate with us in asserting any available defences.
10.3. This indemnification obligation shall survive the termination of your account and these Terms.
11.1. You may terminate your account at any time by providing written notice to info@costconsulting.co.za.
11.2. We may terminate or suspend your account if you breach these Terms, fail to pay Subscription Fees, or engage in conduct that we reasonably believe is harmful to the Service or other users.
11.3. Upon termination, your right to access the Service ceases immediately. Sections 6, 7, 9, 10, 12, and 13 shall survive termination.
12.1. These Terms are governed by and construed in accordance with the laws of the Republic of South Africa.
12.2. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa, Gauteng Division, Pretoria.
13.1. In the event of a dispute, the parties shall first attempt to resolve the matter through good-faith negotiation within 30 days of written notice of the dispute.
13.2. If the dispute cannot be resolved through negotiation, either party may refer the matter to mediation in accordance with the rules of the Arbitration Foundation of Southern Africa (AFSA).
13.3. If mediation fails, the dispute shall be finally resolved by arbitration under the AFSA rules, with the arbitration taking place in Pretoria, South Africa.
14.1. We reserve the right to amend these Terms at any time. Material changes will be communicated to registered users via email or in-application notice at least 30 days before they take effect.
14.2. Continued use of the Service after the effective date of any amendment constitutes acceptance of the updated Terms.
15.1. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15.2. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
15.3. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms without restriction.
15.4. We reserve the right to modify, update, or discontinue any part of the Service at any time. Where such changes materially reduce the functionality of the Service, we will provide reasonable notice. Continued use of the Service following any modification constitutes acceptance of the change.
15.5. These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Rapid Costing Solutions (Pty) Ltd regarding the use of the Service.
For any questions about these Terms, please contact us at:
Email: info@costconsulting.co.za
Location: Pretoria, South Africa
Registered address available upon request.
Rapid Costing Solutions (Pty) Ltd © 2026 - All rights reserved.